Refund policy

At Mavros, your satisfaction is our priority. Because each product is made to order, we accept returns only for items that are defective, damaged, or incorrect.

Eligibility for Returns

We accept a return when all of the following are true:

• The item delivered is defective, damaged, or incorrect.
  
• You notify us within 7 days of delivery.
  
• The item is unused, unwashed, and in its original packaging.
  
  

We do not accept returns or exchanges for size, color, or personal preference.

How to Initiate a Return

Email support@mavros.in with:

• Order ID and delivery date
  
• 2–4 photos/videos showing the issue, plus a photo of the outer package and shipping label
  
  

We’ll review and reply within 1–2 business days with next steps.

Resolution Options

If your return is approved, you can choose:

• Replacement (subject to availability), or
  
• Refund to your original payment method.
  
  
  

Return Shipping

• For approved cases, we provide a prepaid pickup/label or reimburse return shipping.
  
• Unsolicited returns (items sent without approval) will be refused.
  
  

Refund Processing

• Refunds (when applicable) are initiated within 5–7 business days after the returned item is received and inspected (or after approval if a physical return isn’t required).
  
• Your bank/payment provider may take additional time to post the credit.
  
  

Exchanges

We don’t offer exchanges. Please select replacement or refund if your return is approved.

Non-Returnable Items

• Used, washed, or damaged items (not due to transit/manufacturing defect)
  
• Items without original packaging or proof of purchase
  
• Clearance/discounted items (if marked final sale)
  
  

Cancellations

• Orders can be cancelled within 12 hours of placement if they haven’t been processed for dispatch.
• Once an order is prepared, it cannot be cancelled.